Shipping / Orders
Order & Payments
SHOPPING OUR SITE Registration/Requirements ELEMENTBODYJEWELRY.COM is a registration based member-only wholesale website, dedicated to serve business owners the lowest possible prices on quality body jewelry.
While everyone is welcome to browse our site thoroughly, we do require the valid registration, and my possibly ask for a valid business license, to be completed & verified before we can disclose our pricing to protect our retail entrepreneurs.
ORDER PROCESSING All orders are packed and shipped Monday through Friday during our hours of operation. Most orders are shipped within 24 to 48 hours from the order date. Orders placed on select holidays are processed on the next business day. Please allow 24 to 48 hours for your order status to change. Custom orders can take up to two weeks or longer to process.
You will receive two confirmation e-mails after your order is placed.
- An e-mail notification confirming that your order has been successfully received.
- An e-mail notification confirming that your order has been processed and shipped from our distribution center. This e-mail will also include a tracking information for your package, if available.
If you have not received any confirmation e-mails after placing an order, please check your e-mail spam filter. Please add ELEMENTBODYJEWELRY.COM as a trusted website domain in your spam filter to avoid future problems.
You may also check the status of your order by logging into “MY ACCOUNT” section of our website.
PAYMENTS WE ACCEPT THE FOLLOWING PAYMENT METHODS
Credit Cards We accept VISA, MasterCard, American Express, and Discover.
After you submit your order you will receive an email with you invoice please pay within 72 business hours or your order will go back in stock.
You can safely enter your credit card info via our secure server, which encrypts all submitted information provided by you. We guarantee that every transaction you make at ELEMENTBODYJEWELRY.COM will be 100% secure.
ELEMENTBODYJEWELRY.COM will charge your credit card when your order is fully processed and ready to be shipped out. Any charge shown on your statement prior to your order being shipped out is a temporary hold by the bank and does not imply that we have charged your credit card.
Bank Wire Transfers Bank wire transfer is an electronic payment for transferring funds by wire (i.e. SWIFT). When you select a Bank Wire Transfer option at the checkout as a payment option to complete a transaction, we will send you an email containing our banking information needed to complete the transfer. Please note that there are additional $20 USD processing fee charged in addition to your order total, which must be paid in full to avoid a delay in the process and shipping of your order. Depending on your bank, there may be additional charge that may occur, in which we are not responsible for in any way.
Please visit your local bank to complete the wire transfer with our information sent to finalize the order. Once the payment required is received, your order will be processed and promptly shipped out to the shipping address provided at the time of checkout at ELEMENTBODYJEWELRY.COM.
For reasons of hygiene, Element Body Jewelry does not accept returns of any kind. However, Element Body Jewelry proudly stands behind the quality of its products. Please notify us immediately if any pieces are damaged in transit, or items are incorrect and we will gladly credit you. Please note, all custom jewelry will be considered a final sale and can not be returned or exchanged. There will be an additional 20% restocking fee on each returned custom item. Element Body Jewelry offers a lifetime guarantee on the workmanship of all its ASTMF-136 titanium and 14kt gold. If there is any defect caused by manufacturing, please contact Element Body Jewelry at any time, and we will gladly replace your item once we receive the original broken item back.
Minimum order requirement is $100 USD. Element Body Jewelry will ship all in stock merchandise with in 24hrs, and all customs order within in two weeks, with the exception of holidays and weekends. At Element Body Jewelry the preferred carrier is UPS, with whom we have special rates that are passed onto our customers. All shipping rates are based on weight and value of the order. We charge the same rate that the carrier charges. We are not responsible for import taxes, processing fees, VAT or any extra charges that may occur during import. We will not modify an invoice to a lower amount at any time. We guarantee your invoice will be accurate and all harmonized codes will be listed on your invoice.
If you would like us to ship via USPS or FedEX please allow 1 extra day for processing. COD is only accepted through UPS or FedEX, not USPS. Please note that, if for some reason, your order is returned to us, you are responsible for return freight as well as outbound freight. If you wish us to resend the returned package to you, you are responsible for the fees to reship the box as well. If the order is bounced back to us and you no longer want the order, you will be assessed a 20% restocking fee plus the shipping charges associated with the package.